Delivery and Returns

UK Delivery
Orders are shipped by the next working day from receiving your payment. You may select from the following delivery methods during the checkout process:

Shipping cost will be calculated based on the weight of your total order, according to the table below. Orders with a value of £25.00 or more will qualify for free UK Standard delivery.
UK Shipping Rates
Weight Range UK Standard UK 1st Class UK Next Day
Up to 100g £2.95 £3.95 £6.95
101-500g £2.95 £3.95 £7.95
501-1000g £2.95 £3.95 £8.95
1001-2000g £2.95 £3.95 £11.95
Over 2000g £9.95 £9.95 £25.00

International Delivery
We ship to Europe, North America, Australia and New Zealand. Orders are shipped by Royal Mail Airmail, which is an untracked service with a delivery aim of 3-5 days to European countries and 5-7 days to the rest of the world. Please note these are only delivery aims - parcels can be subject to delays for example whilst passing through customs.
Very large and heavy items over 2kg (eg hat boxes) are usually too expensive to ship internationally, but please do contact us for a quote. We reserve the right to split a large order if it is more economical to do so, and to cancel an order if the cost of shipping is prohibitive. 

International Shipping Rates
Weight Range     Europe    Non-Europe
Up to 100g £3.95 £4.95
101-250g £4.95 £5.95
251g-500g £5.95 £8.95
501g-750g £6.95 £11.95
751g-1000g £8.95 £14.95
1001-1250g £9.95 £15.95
1251-1500g £11.95 £17.95
1501-1750g £12.95 £19.95
1751-2000g £13.95 £21.95
Over 2000g Please contact us for a shipping quote

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Pink Fizz Gifts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Cancellations and Non-Faulty Returns
You have the right to cancel your order and return it. We will refund the cost of your goods and the basic delivery price. We will not refund the additional cost of any enhanced shipping selected. 
You must pay for the cost of returning your goods.

If you need to return a product purchased from Pink Fizz Gifts then you have 28 days to do so.  The returned goods must be in a saleable state. The goods should also be returned with their original box, packing and accessories.

Faulty or Damaged Goods
If your item is faulty or is damaged in transit you will be offered a full refund or replacement (subject to availability). If we require you to return the faulty item we will reimburse your return postage costs. 

In all cases, please contact us at in the first instance, within 14 days of receipt. 

Returns should be posted to the following address:

Pink Fizz Gifts (Returns)
3 Chapel House Mews
North Yorkshire
United Kingdom
BD23 3EA

Pink Fizz Gifts complies with the Consumer Contracts Regulations 2014 and the Sale of Goods Act 1979. Our returns policy does not affect your legal rights.

Force Majeure
Pink Fizz Gifts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.